Questions on our products? Need some advice?
We are only able to offer delivery within the UK at this time. We aim to send items by the day after they are ordered (excluding Sunday as no postal service!). We use Royal Mail standard delivery for all products.
We offer a flat rate delivery cost of £4.95 per order.
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Microneedling Rollers (0.3mm)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rebecca@andsobeautiful.co.uk
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rebecca@andsobeautiful.co.uk and send your item to: 36, Cherry Orton Road, Orton Waterville, Peterborough, PE2 5EQ, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: : 36, Cherry Orton Road, Orton Waterville, Peterborough, PE2 5EQ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any complaints or comments should be directed to and so beautiful... as follows:
Post: 36, Cherry Orton Road, Orton Waterville, Peterborough, PE2 5EQ, United Kingdom
Email: rebecca@andsobeautiful.co.uk
Cherry Orton Road
Orton Waterville
Peterborough
PE2 5EQ
Email us on rebecca@andsobeautiful.co.uk
WhatsApp us on 07905 926902
Monday - 08:30 - 20:30
Tuesday - 08:30 - 20:30
Wednesday - 09:00 - 17:30
Please What’s App me if struggling to find availability.
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